Course Description

Prepare to pass exam: Oracle CX Sales 2024 Implementation Professional

The Oracle CX Sales Cloud 2024 Implementation Professional certification is designed for Implementers, Administrators, Consultants, Architects who implement enterprise sales solutions. Individuals who earn this certification are skilled at implementing and administering Customer Management, Lead Management, Opportunity Management, Forecasting, Partner Relationship Management, Sales Analytics, Application Configuration and Extension, and Data and Change Migration.

If you have a valid Oracle CX Sales Cloud Implementation Professional Certification, and your credential has not expired, you can maintain your certification by taking the corresponding shorter Delta exam. 

To prepare for the Oracle CX Sales 2024 Implementation Professional exam, focus on mastering CRM fundamentals, sales automation, and configuring Oracle CX Sales features. Gain hands-on experience with lead management, opportunity tracking, and integration with other Oracle Cloud modules, while using official training and practice exams to reinforce your understanding.

Exam topics covered

Configuring Initial Setup

• Set up enterprise and industry
  
• Manage personalization and internationalization
• Define and enable geographies
• Use Profile Options, Lookups, and Scheduled Processes
• Create an accounting calendar
• Configure multiple business units

Managing Customers

• Manage accounts and contacts
  
• Manage activities
• Manage data quality

Managing Leads

• Manage leads and assessments
  

Managing Opportunity

• Describe the various sales methods
  
• Configure Opportunity Management
• Set up Products and Sales Catalogues

Forecasting

• Explain the forecasting options
  

Managing Territories and Assignment Rules

• Manage territories and assignments
  

Configuring Channel Sales

• Describe the partner onboarding process
  
• Create partner accounts and partner contacts

Migrating Configurations to Production

• Migrate configurations to production
  

Managing Extensions for Sales

• Describe the Oracle recommended guidelines for working in sandboxes
  
• Describe the tools used to extend and modify the application
• Extend custom fields and pages
• Use scripting and Web services
• Tailor the user interface

Managing Cloud Instances

• Describe Cloud instance management, including updates, upgrades, and environment refreshes
  
• Set up auditing policy

Measuring Performance

• Manage sales analytics
  

Configuring Search

• Configure search
  

Managing Security

• Manage roles, visibility, and security
  
• Plan for access control
• Set up organizations and users
• Configure access groups

Enabling Redwood Sales

• Enable and implement Redwood Sales
  

Using AI in Oracle Sales

• Enable AI in Oracle Sales
  
• Implement AI capabilities in Oracle Sales