If you have any questions or need assistance regarding our services, please check our Frequently Asked Questions (FAQs) section for answers to commonly asked questions. If you don’t find the information you’re looking for, feel free to reach out to us directly at info@allitprep.com. We’re here to help!

GENERAL QUESTIONS

GENERAL QUESTIONS

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ALL ITprep serves as a resourceful platform where IT certification candidates exchange knowledge, available in downloadable PDF files.

It’s essential to understand that we neither sell nor support software; ALL ITprep is purely dedicated to information sharing.

ALL ITprep provides exam preparation materials in PDF format for various IT certification programs.

ALL ITprep offers actual questions and answers in PDF format, which can be downloaded on any device.

ALL ITprep solely provides the study materials for your exams; we do not offer certification directly. You will need to take the exam to earn your certification.

ALL ITprep does not offer expert advice on this matter. We recommend visiting discussion forums to help determine which certification is best suited for you.

Absolutely! We are confident in the effectiveness of our products and guarantee 100% success. Additionally, we offer a money-back guarantee, making our products trustworthy.

Your product will remain valid for 90 days from the date of purchase.

Yes, we offer a free demo for popular exams, which can be downloaded from the product page. If you encounter any issues, please reach out to us at info@allitprep.com.

GUARANTEE, SUPPORT & UPDATES

ALL ITprep guarantees 100% success on your first attempt. If you do not pass, we will refund your full payment. For more details, please visit our guarantee page.

Your product is valid for 90 days for claiming guarantee and support.

There is no fixed schedule for updates, as they depend on various uncontrollable factors. However, whenever an update occurs, your success will still be guaranteed.

Yes, free updates are available for 90 days following your purchase. After this period, you can extend your access for an additional 90 days at a 50% discount to continue receiving free updates and support.

Free updates are available for 90 days after your purchase. To receive these updates, simply log in to your account on our site.

When the product is updated, outdated questions are removed. This means you'll have fewer questions to prepare for, which can help you focus more effectively and improve your results.

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PAYMENTS & PRODUCT DOWNLOADS

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ALL ITprep accepts payments through all major credit and debit cards, net banking, and UPI.

After logging into your account at https://www.allitprep.com/my-account/, you will find your order number along with a download button. From there, you can easily download your purchased product.

ALL ITprep is the ideal source for accurate, up-to-date, and verified exam questions, complete with satisfactory answers.

ALL ITprep operates on a US dollar system and utilizes real-time currency exchange rates as the standard. As a result, the difference between your payment and the invoice amount may be due to currency conversion.

WEBSITE SECURITY

All systems support PDF format, so you don’t need to worry about specific requirements for using our products.

Yes, all of our questions and answers are the latest and have been verified by professionals. If you grasp the material, your first attempt should be sufficient to achieve certification.

Yes, we frequently have promotions for popular exams, and you can find this information on our website, in our newsletter, and on our social media channels.

Special discounts are offered for popular exams, and if you're interested in purchasing multiple products, feel free to reach out to our team for potential discounts on your total invoice.

If you did not succeed on your first attempt, please send us the PDF of your failure report to info@allitprep.com along with a completed refund form outlining your proposed solution. Our accounting department will review your request and offer a resolution. You can either claim a refund or exchange the product for another one.

While it's uncommon, if you do find any errors, please send us a screenshot of the issue via email. We will promptly address the error and provide you with an updated version of the product.

If you encounter an error in any question or have doubts about a particular question, please email us at info@allitprep.com. Be sure to include the exam code, a screenshot of the question in question, and the corrected answers. We appreciate your feedback and will respond promptly.

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LOGIN & TROUBLESHOOTING

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If you've entered all the correct information and still cannot log in, you can request a new password via email. If that doesn't resolve the issue, please reach out to us at info@allitprep.com, and we will assist you with resetting your password.

This issue may be related to your browser settings and can often be resolved by adjusting your internet settings or switching to a different browser. If the problem persists, please contact us at info@allitprep.com for further assistance.

The products are provided in a zipped format, so you can use WinZip or WinRAR to extract the files. Simply double-click the zipped file to decompress it.

MISCELLANEOUS QUESTIONS

Your information is fully secure, as we utilize advanced security protocols, including McAfee protection and SSL 64-Bit encryption.

We understand that customer confidentiality is of utmost importance. Therefore, we ensure the security of your information through trusted payment processors such as Credit Card Professor, Global Collect, Moneybookers, and PayPal. These services guarantee secure online transactions, meaning your information is neither visible nor stored on our site.

At ALL ITprep, we are committed to protecting your privacy and have implemented a secure system to safeguard your information. You will only receive emails from us. If you would like to unsubscribe from our email list, please let us know.

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